Customer expectations are rising and faster than the speed the companies can improve their customer experience. Customers expect every interaction as the best experience they have with any company. The happier the customers are with a brand, the longer they stay.
According to a research by American Express, 60% of customer are willing to pay more for a better experience while another study by Oracle confirmed that 74% of senior executives believe that customer experience impacts the willingness of a customer to be a loyal advocate. So the question remains, how can your organization create a great customer experience?
This workshop is a time travel toward the near future and will show you the right path to touch customers’ life in a more human way, no matter we are living in the Artificial intelligence era.